RETURN & REFUND
What is our Return Policy?
All items purchased on bestmoonshop are custom made and printed just for you. We cannot offer returns unless the item is defective,( If it is defective please provide proof picture ). Just send us an email at email@example.com or through our contact page and we can set that up for you! Customers are responsible for cost of shipping back exchanged items.
Our return policy lasts 15 days for exchange only. If 15 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only replace items if they are defective or damaged. If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds (if applicable)
We will NOT refund items which damaged by our factory or the carrier. A new one will be sent to replace it.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Shipping fee will NOT be refundable once items have been shipped.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to get the return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
We only accept to modify product with the same or higher price. Your order is only eligible to be canceled and modified within 12 hours of placing the order.
After that time, the order is locked for processing and cannot be canceled. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. To check the status of your order, please contact our Customer Support team.